Good Shepherd Mediation Program Staff
Cheryl Cutrona, Esq.
Cheryl Cutrona served Good Shepherd Mediation Program (GSMP) as a volunteer and Board member from 1986-1990, and has been the Executive Director of GSMP since 1991. She is a mediator, facilitator, conflict coach, trainer, arbitrator, editor, attorney and adjunct faculty at Temple University Beasley School of Law. She holds Advanced Practitioner status and she has been certified as a Family Trainer by the Association for Conflict Resolution Academy of Family Mediators. Cutrona mediates for the PA Department of Education Office of Dispute Resolution, the Philadelphia Bar Association Lawyer Fee Disputes panel, the Philadelphia Landlord-Tenant Appeals Mediation Program, and the United States Postal Service REDRESS. She arbitrates for the Better Business Bureau, DeMars Associates, and the Philadelphia Court of Common Pleas Arbitration Center. Cutrona sits on the SR 160 PA Task Force on Alternative Dispute Resolution Advisory Committee, the Philadelphia Bar Association Lawyer Fee Disputes Committee, the Pennsylvania Bar Association ADR Committee (currently Vice Chair), the Philadelphia Bar Association Family Law Section ADR Committee (currently co-chair), and the Editorial Board of Conflict Resolution Quarterly. She served on the Board of Directors of the Pennsylvania Council of Mediators for more than 20 years between 1991 and 2014. She is the 2008 recipient of the Pennsylvania Bar Association Alternative Dispute Resolution Committee “Sir Francis Bacon Dispute Resolution Award” and was named “Most Valuable Peacemaker” by the Pennsylvania Council of Mediators in 2010. Cutrona holds a BA from Michigan State University, a Masters in Library Science from Wayne State University, Detroit Michigan, and her J.D. from Temple University Beasley School of Law.
Phoebe Sheftel, M.S.S., M.L.S.P.
Phoebe first got involved in mediation when she did an internship at GSMP as part of the Master of Law and Social Policy Program at Bryn Mawr College's School of Social Work in 1989. After receiving her training at GSMP, she went on to work for three years at Community Dispute Settlement (now Center for Resolutions) in Media, PA. There she helped create a custody mediation program in collaboration with Community Legal Services. She subsequently worked for nine years at Winsor Associates doing environmental and public policy mediation and facilitation, primarily managing public involvement on large transportation development projects throughout Pennsylvania. In addition to serving on the GSMP staff, she is also the Executive Director of the Pennsylvania Council of Mediators, an officer of the Greater Philadelphia Chapter of the Association for Conflict Resolution, and a United States Postal Service REDRESS mediator.
Cynthia is responsible for the Administrative/Secretarial function at Good Shepherd Mediation Program. Cynthia came to GSMP with over twenty-five years of experience in her field.
Sue Wasserkrug, Esq.
Mediation Services Coordinator
Sue Wasserkrug, Mediation Coordinator, handles the intake, scheduling and case management of all mediations. Sue is an attorney with several years of experience advocating on behalf of vulnerable clients in Pennsylvania, at the Homeless Advocacy Project, People’s Emergency Center, and SeniorLAW Center. Her practice has focused on the areas of family law, elder law, and public benefits. She received a Bachelor of Arts in Anthropology from Oberlin College in Ohio, Master of Arts degrees in Journalism and in Anthropology from the University of Arizona, and a J.D. from the University of Iowa College of Law, where she received an award for her human rights work. Her interest in mediation stems from the limitations of the legal system that she witnessed as a practicing attorney. Sue also has experience as a writer, researcher, photographer, entrepreneur and chef. She is a trained mediator.
Youth Services and Restorative Practices Coordinator
Pablo Cerdera comes to the Good Shepherd Mediation Program as a youth worker, restorative justice practitioner, and educator. Pablo is working hard to develop new programs for young people in Philadelphia and to improve GSMP’s existing programing. He is guided by his experience with Restorative Family Group Conferencing from the Legal Rights Center in Minneapolis and training and experience in circle keeping and community/family mediation from the Conflict Resolution Center and Restorative Justice Community Action. Faced with the mounting realities of mass incarceration, violence, and social inequality, Pablo sees community-based solutions like mediation and restorative justice as powerful tools for shifting the status quo. Pablo graduated with Highest Honors from Oberlin College with a degree in Comparative American Studies and Gender Studies, and a focus on the history and practice of social change. Born and raised in the Philadelphia area, he is committed to better outcomes for all youth in our community and the ongoing fight for racial, economic, gender and social justice.