Conflict Coaching: Helping Disputants Prepare To Address Conflict Constructively When Mediation Is Declined
To prepare workshop participants to "coach" people experiencing conflict when mediation or litigation is not the answer.
Conflict resolution coaching is a conflict assessment and planning process involving a neutral "coach" and a person experiencing conflict. Conflict coaches can help disputants prepare mentally and emotionally to approach the other person involved in the conflict and develop a plan for how to address the conflict situation constructively.
The "coach" is a third-party who is not involved in the conflict and who is trained to help people involved in a conflict assess the situation. Conflict Coaching can be used when the responding party declines the invitation to mediate or when a person experiencing interpersonal conflict seeks guidance from a trained conflict coach when they are unsure how to approach the other disputant or want to increase their conflict competency to more effectively deal with day-to-day conflict situations.
Ideal for mediators, attorneys, social workers, human resource managers and others in helping professions.
Randy Duque, the Managing Director at Good Shepherd Mediation Program, coordinates the Juvenile Offender Diversion Program, Impact of Auto Theft Program, and Youth Aid Panel workshops. He holds and undergraduate degree in Biological Anthropology and a Master's Degree in Applied Communication and Conflict Processes, both from Temple University. Randy gained conflict resolution experience and training skills from his work as a university instructor and as a graduate peer educator for Temple's Conflict Resolution Resource Team. Additionally, he has been associated with Good Shepherd since 2003 through his employment as the Dispute Resolution Skills Training Coordinator, volunteering as mediator, and through facilitating Pre-Hearing Conferences at Philadelphia Family Court.
Upcoming Conflict Coaching Training Workshops
September 19, 2013 - September 20, 2013
9:00 AM - 5:00 PM
- $300.00 - PA-CLE not included in this price
- $350.00 - for attorneys seeking 14 PA-CLE