Basic Mediation Training


US News and World Report named mediation one of the best careers for 2009, commenting about its potential even in an economic downturn. Read the article here.

This 24-hour workshop will train you to become a mediator using the facilitative style of mediation. This workshop will teach you facilitation skills and techniques to enhance communication, conflict resolution, information gathering, perspective-taking, problem-solving, interest-based negotiating, and agreement writing. Some of the topics covered include: confidentiality, mediator neutrality, active listening, the mediation process, and the legal and ethical considerations involved in mediating disputes. The training format includes mini-lecture, video, individual, small, and large group exercises, and coached role-playing. The workshop focuses on family, neighborhood and small claims issues.

You must attend all 24 hours to receive a Certificate of Completion.

Trainees are invited to apprentice at GSMP at no extra cost.


Cheryl Cutrona is the Executive Director of the Good Shepherd Mediation Program (GSMP). She is an attorney, mediator, conflict coach, trainer, facilitator, writer and editor. In addition to her work at GSMP, she mediates for the PA Department of Education Office of Dispute Resolution, the Philadelphia Bar Association Lawyer Fee Disputes program, the Landlord-Tenant Appeals Mediation program, and the United States Postal Service REDRESS. She arbitrates for the Better Business Bureau, Demars Associates and the Philadelphia Court of Common Pleas Arbitration Center. Cutrona sits on the Board of Directors of the Pennsylvania Council of Mediators, the Board of Directors of the Association for Conflict Resolution Greater Delaware Valley Chapter, and the Editorial Board of Conflict Resolution Quarterly. In 2008, she received the Pennsylvania Bar Association ADR Committee's "Sir Francis Bacon Dispute Resolution Award." In 2010, the Pennsylvania Council of Mediators named her "Peacemaker of the Year." Cutrona holds a BA from Michigan State University, a Masters in Library Science from Wayne State University, and a JD from Temple University, Beasley School of Law.

Upcoming Basic Mediation Training Workshops

October 26, 2016 - October 28, 2016

9:00 AM - 5:00 PM

  • PA-CLE or NASW-CEU Crediting – $550.00
  • Non PA-CLE or NASW-CEU Crediting – $500.00
  • PCM Member discount; PA-CLE or NASW credits – $500.00