The objective of this workshop is to offer organizational leaders the skills to transform workplace conflict into an opportunity to improve communication, strengthen relationships and cultivate a climate of cooperation and productivity.
Why be frustrated by the stress and aggravation caused by working in a toxic environment fraught with conflict and power games? This workshop is about turning difficult situations to your advantage. It is ideal for executive directors, managers, supervisors and team leaders.
Topics will include:
- Toxic workplace syndrome
- The impact of high emotions, identity threats and power plays
- Working with difficult people
- Transforming a toxic climate
- Interest-based negotiating
- Putting it all together
Cheryl Cutrona is the Executive Director of Good Shepherd Mediation Program. She is a mediator, trainer, facilitator, writer, and editor. She mediates for the PA Dept. of Education Office of Dispute Resolution, the U.S. Equal Employment Opportunity Commission and the U.S. Postal Service. Ms. Cutrona holds a B.A. from Michigan State University and has received her JD from Beasley School of Law at Temple University.